Q: How do I connect infrared beams to the D2 Turbo?
A: Always connect the transmitter negative to the SAF COM terminal. This is to facilitate the beam test functionality.
Q: Can I fit steel rack for the D2 Turbo to run on?A: We prefer nylon rack as it runs more quietly and is more cost-effective, but you can fit steel rack.
Q: Can I fit a 7Ah battery or must it be the special 5Ah that is not as common as the 7AH?A: Yes you can. The 5Ah gives us the desired result and keeps the initial purchase price as low as possible.
Q: If I replace the controller, do I have to reprogram the remotes?A: You can use the same memory module that is used for the D5-Evo, D10 and SECTOR, to back up the memory. This will not only restore your remotes, but any special settings you may have had on the unit.
Q: How do I restore the D2 Turbo to factory defaults?A: 1) Remove power from the controller. 2) Remove all wire links. 3) Reapply power while holding down the black run button. 4) The SAF OPN, SAF CLS and LCK LEDs will be illuminated to indicate that the controller has been successfully defaulted.
G-SWITCH-22 and G-WEBQ: On G-WEB, my SMS credits have run out. How do I synchronise?
A: There are two ways. You can either SMS the word “connect” to the module you want to synchronise the website with, using any mobile phone, or you can purchase G-WEB SMS bundles directly from Centurion Systems.Q: How do I default my G-SWITCH-22?
A: Power down the unit, bridge inputs 1 and 2 to Ground and bridge the set link, then power up the unit. Remove all the wire links as well as the jumper. The unit is now defaulted.Q: In what format should the mobile number be when I assign a module on G-WEB?
A: The number must be entered in the international format.Q: During setup, how do I get the gate to start by opening?
A: CENTURION gate motors must always start a limit setup by opening first. With most operators, you can simply swap the motor wires around to change the direction of travel. However, with the A10, you need to adhere to the following procedure to change the direction should the gate start by closing: 1) Fit the jumper and press the reset button. 2) Press and hold the test button until L1 has flashed once, then release. 3) Press and hold the test button until the status LED has flashed twice, then release. The gate will now start by opening.
XTracQ: How many cycles can the XTrac do in standby mode, i.e. when it goes into the battery low state?
A: As soon as the mains fail, the operator will start to beep once every 30 seconds to indicate the transition into standby mode. In this state, you can do 12 to 30 operations depending on the size of the door, door balance, and duration of the power failure.When the batteries are close to being drained, the unit will start to beep twice every 30 seconds and the unit will be able to do about two to three cycles before being completely shut down.
Q: If the batteries are fairly flat, how long does it take them to be restored to full voltage?A: It can take up to 15 hours to fully recharge the batteries, assuming that they started from shutdown voltage levels.
NOVAQ: How do I program a NOVA remote control to latch?
A: Power down the receiver, momentarily bridge the erase pins, reapply power and press the desired transmitter button. Remove the bridge. Q: How do I know if the battery in my NOVA transmitter is flat?
A: The LED will flash rapidly whenever a button is pressed.We will of course be back with more product FAQs, but until then please feel free to post your questions here or contact our Technical Support Team on 0861 003 123 (Sharecall. RSA only).
What actuly controls the stop fron LH to RH travel on the d2turbo, the older units had micro switches and taper cams to shut of from LH to RH (Open and closed)
ReplyDeleteHi Dereck. That is an excellent question, and perhaps one we should discuss at length in a future blog post. The position control is managed by an opto-electronic sensor. In other words, a counter wheel counts the number of impulses in a given direction. We find that this is more reliable than mechanical limit switches, as micro switches are prone to fail.
DeletePretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts.
ReplyDeletegate motors
Hi there. Thank you very much for your very encouraging comment. It is also nice to know that the work we conduct in the online space is appreciated. Please keep reading! Thanks again :-)
DeleteWhat does a latch button mean
ReplyDeleteHi Mufika. That's a good question! When you program a remote button for latching, it works almost like a switch. In other words, when you press the (latched) button, the remote will continue sending out a signal, and whatever you are activating will remain activated, until you press the button again. I hope this makes sense?
ReplyDeleteHi there, nice post. This is an interesting and very informative topic. Thanks for sharing you thoughts on this issue. Keep it up, looking forward to read another one in the future. Cheers!
ReplyDeleteWhen it comes to fence gate motors, the right product can make the difference between a lifetime of worry-free operation and frequent malfunctions and costly replacements.
My Centurion D4 motor beeps 4 time when I try to open the gate???
ReplyDeleteHi Mohamed. Does your gate motor have an LCD screen? We don't have a D4 model, but it could perhaps be a D5-Evo? Four beeps normally indicate a collision condition. I would advise checking that there is nothing physically obstructing the gate, such as stones on the rail, bad rack joints, seized wheels, etc. If you like, I can get a technician to phone you when you are at the gate?
ReplyDeleteHi there my d10 gave me a error gate stolled, I fixed it but now the lcd screen is dead and the motor will not respond all of the led lights are flickering can you pleas assist
ReplyDeleteRegards
Mias
Hi Mias
DeleteIt definitely sounds like one or both of your batteries are at fault here, but it could also just be a bad connection. Check all your power connections and, if they seem sound, I would advise bringing the batteries as well as the charger to your nearest CENTURION branch so that we may test it for you.
D2 ANTI THEFT BRACKET
ReplyDeleteBeware when installing the D2 turbo anti-theft bracket that your battery terminals are on the clutch side of the unit and not on the gear side. Reason being that if you hold the anti-theft bracket towards the unit during set-up you could make a short and possibly damage your electronics.
That's a very valid point, Joe. It might be worthwhile adding it to the installation guide.
DeleteThe lcd screen of my d5 evo keep restarting
ReplyDeleteHi there. This sounds like a battery and/or power supply problem. I would recommend taking the battery and charger to your nearest CENTURION branch, where we'll check it for you free of charge. You'll find our contact details at this link http://www.centsys.co.za/contact-us/contact-details
DeleteHi there, would like to know how to connect nova four button remote from my d2 turbo motor to the door striker on the nearby pedestrian door. I only use 1 button on the remote currently and would like to use one of the spares for the pedestrian door. Have bought a 1 channel receiver for the nova but don't know how to connect it... Does it require it's own 12v transformer or can it use the transformer from the door striker?
ReplyDeleteGood day,
DeleteThe door strike power supply will be sufficient as long as the supply voltage is between 12 and 24V.
Programming one of your unused buttons to the receiver:
*Power the receiver.
*Link the jumper over “J2” and the middle pin, the LED will flash. When the LED glows solid, remove the jumper. (This is to erase any possible transmitter codes programmed in)
*Place the jumper over “J1” and the middle pin. The light will come on. (Learn mode)
*Press the button you want to use to activate the striker lock, the light will go off for a moment and come back on. This indicates that the transmitter code is accepted. Repeat this step to learn in additional remotes.
*When done learning, remove the jumper and store it or place it over one of the pins to keep it safe for future use.
If you'd like to provide me with your email address, I can also send you a wiring diagram.
Have a wonderful day. Charl
Hi Charl
ReplyDeleteThanks for the response, my email address is: Sylvester.Pillay@live.Co.za.
Thanks!
we have a D5evo trying to reset the origins the gate opens closes and the stops does not finish the cycle in the wizzard. Can you give us any ideas?
ReplyDeleteHi Mandy. Certainly. The first thing we need to determine is why the setup is failing. This can be due to a number of reasons, such as a missing origin magnet, inconsistent endstops or a perceived collision, Can you please check for what error message is given on the display the moment that the setup fails? You will need to watch the screen rather closely.
DeleteHi can some one please tell me why my D5 beeps when opening and closing. somedays it opens directly after closing. please help me
ReplyDeleteHi Tanya. I'd be happy to assist. Tell me, does the motor only beep when the gate is opening or closing, or does it do it even when the gate is not in motion? Usually, when it beeps during operation, it is an indication that the operator is not detecting the gate-mounted origin magnet. Do you see the magnet on the gate at all?
DeleteHi
ReplyDeleteCan someone please advise how to disable the infrared beams, error i receive on the LCD = Beams Active, D5 Evo will not close.
Hi Ronald. Do you have beams fitted at home? If yes, it may be that they are faulty. However, they can be bypassed by connecting a small piece of wire between the SAF CLS (Safety Close) and SAF COM terminals on the PC board. You also need to ensure that Beam Test is DISABLED under the IR Beams menu. If you get stuck, please don't hesitate to contact our technical support call centre on +27 11 699 2481. Cheers, Charl
DeleteHi Charl,
DeleteThanks for your feedback, yes I have beams, which were working fine, i did have some power problems, is a there a specific fuse that could have blown perhaps?
Please explain more about bypassing the beams,i.e. small piece of wire should be connected to both SAF CLS and SAF COM?
I have a pic of the pc board and wires which I can email to you.
Hi Charl, I dont see the options you mentioned on the pc board.
ReplyDeleteI see [Safe Common/Aux/Close/Safety/Open] [Lck/Trg/Pod/Com...], please advise which to bridge.
Hi Ronald. You need to bridge Close to Safe Common. Is the green LED next to Close currently on? You should see it illuminate once you have wired in the bridge.
DeleteHi Charl, thank you, this seemed to have worked.
ReplyDeleteOne other issue is that the gate does not close fully, there is a 2cm gap.
Can you please shed some light on what could be the issue?
Thanks
Hi Ronald. You probably just need to enable Positive Close Mode; this will result in the gate being driven right into the endstop. Positive Close Mode can be enabled by accessing Menu 5: Run Profile. Let me know if you need any further assistance.
DeleteThanks a mil, will give this a try.
DeleteLastly, how do I troubleshoot the beams that are not working or do i just need to replace them?
The easiest way is to just pass your hand through the beam. If you don't hear a click, chances are the beams are stuffed. However, it could also be a broken cable or something to that effect. It may be worth removing the lenses and just checking whether the power LEDs are on. If not, the beams are probably faulty and you can just replace them. Fortunately, beams are relatively inexpensive!
DeleteHi all, I need help with my Centurion d2 turbo. The Gate does not move and when I try to close I can ear 5 longs beeps, for 30 Segunds.
ReplyDeleteHi Alfredo. Please could you advise on a contact number so that I can get a technician to phone you?
DeleteHI I HAVE A D10 MOTOR
ReplyDeleteIT IS INSTALLED AND RUNNING WHEN I PUSH IT
I CANT SEEM TO DO THE SETUP, WHEN I START THE SYSTEM SETUP IT RUNS FROM OPEN TO CLOSE AND THE BACK TO OPEN WHEN IT REACHES MY STOP THE LCD DISPLAYS SYSTEM FAIL, FAILED TO FIND STOP 2
PLEASE HELP
Hi Steven. I am working under the assumption that you do indeed have two endstops installed - one for the open position and one for the closed position - so there must be another problem that is less obvious. If you'd like to provide me with a contact number, I can get a technician to phone you at a convenient time. Alternatively, you can reach the technical support call centre on 011 699 2481.
DeleteI have two gate motors installed 50 meters from each other. One is a D5 and the other a D5-EVO. I want to change a single button remote from operating the D5 to now operating the D5-EVO. The problem is that after I added the button to the D5-EVO motor, transmission wasn't override to the D5 but instead, when pressed, it now operates both motors simultaneously. Is their a way of deleting the transmission of the remote to the D5 motor? (There is an option to delete remote buttons on the D5-EVO's control panel, but what is the equivalent for doing this for the older D5 model?)
ReplyDeleteHi Udo. Unfortunately, the older receivers such as the one that is likely to be connected to your D5 do not allow for selective adding and deleting, so it will be necessary to first delete all the remotes on the D5, and then re-learn them (the remotes on the D5-Evo will not be affected). You'll see on the receiver (this is normally a smaller PC board connected to a large one), there are pins with a plastic link resting over one. One pin is usually marked Add (or J1), and the other one Delete (or J2). There will also be a common pin. To delete remotes, simply bridge the pin marked Delete with the common one. To re-add them, bridge Add with the common pin.
DeleteHi.
ReplyDeleteI would like to get instructions on how to connect an Ellies Video Station to my Centurion D2 relay.
My email address is kwenza.h@live.com
Kwenza
D5 motor in shutdown, status indicator flashing 4 times. I reset factory settings and increase collision count, no success. Please help. Harry
ReplyDeleteHi Harry. It would appear that your gate motor is encountering an obstruction. Normally, increasing the collision sensitivity would resolve this issue but it could well be that something is obstructing the gate's travel. The main things to check are that there are no stones or debris on the track, that the rack is missing teeth, that the wheels or guide-rollers have seized or that there is some deformity of the track. Alternatively, it could simply be that your motor needs a service, in which case I would recommend bringing it in to any of our branches nationwide.
DeleteHi.
ReplyDeleteI have issues with my D2 Turbo. At first I thought I thought it was the battery as it stopped working so started having to use it manually. I went to get the battery checked and it is fine so is getting charge etc.
For good measure I deleted the remotes with the intention of resetting those too when I got it going again.
I then have been trying to reset the gate limits and am getting frustrated with it!. Following the instructions with the gate closed etc, it goes back to the open limit and then comes back to the closed limit. Previously at this point when resetting (something I have had to do a fair bit) it would bomb off and confirm the limits that I had just set. It hasn't done that though. The LED just flashes red. There are no beeps etc. I;m assuming from this that it hasn't set the limits properly but have no idea how to remedy the problem. Any help / advice etc would be greatly appreciated.
Thanks
PJ
Hi
ReplyDeleteI have a centurion XTrac that sometimes stops midway?
(id like to guess its the battery as it seems sluggish when it stops)
is there a way to check this / replace battery / or fix this issue ?
Hi Paul. My sincerest apologies for the delayed response. Our offices are closed at the moment, but we do have technicians on standby who will be able to sort you out. You can contact the technical support call centre on 011 699 2481.
DeleteThank you for your support and valuable information, my question D5 Evo was previously asked and solution given.
ReplyDeleteThat is fantastic, Bongani! I'm very glad to hear that.
DeleteI have a question, I followed the suggestion given Ronald above to bypass the infrared beams, I.e. Loop between safe common and close but yesterday after it rained safety been became active and the gate would not close. Please assist I have a D5 Evo motor.
ReplyDeleteHi Bongani. Is the Safe Close LED green? If not, I would suggest performing a reset back to factory defaults. That should sort you out. If you need any help, please don't hesitate to give us a call on 011 699 2481.
DeleteFollow up question, do I have to completely disconnect the hard wires to the controller?
ReplyDeleteThat depends on whether you have safety beams fitted. If you do, you shouldn't have to fit the wire in the first place, unless the beams are faulty.
DeleteSafety beams were working all of a sudden it seems they are faulty. I did not disconnect the hard wires to the controller only put in a loop between my safe common and close. I have resetted the controller to default setting and I have been doing that each time it fails to close with the beams indicated as active. I have now completely disconnected the safety beam from the controller resetted it and it works. But for how long?
ReplyDeleteCan I have some direction on the above comments
ReplyDeleteHi there. It will continue working like this. However, I do recommend getting an installer out to come and have a look at your beams. It is extremely difficult to run a sliding gate without some sort of safety device.
ReplyDeleteHi
ReplyDeleteMy D5-evo does not open. I went to setup wizard and once it asked me to enter and clear the Gate it just reset without opening, and it does this again and again now I tried to put the Gate on manual but it doesn't budge, there is no now way of opening the Gate, please help!!
Hi Sici. I'm sorry to hear that; I can imagine that it must be very frustrating not being able to open your gate! The fact that the controller is resetting generally points to one thing: a flat battery. But first, let's try to get that gate to dislodge from the endstop. Engage the gearbox and disconnect the two motor wires (thick black and thick blue) from the controller. Next, place them directly on the battery terminals. If the gate drives further into the endstop, swap the wires around. This should do the trick, but I do worry that the battery is not strong enough to perform this operation. I would definitely replace it. If you are still stuck, please don't hesitate to give the technical support call centre a buzz on 011 699 2481. Charl
DeleteI did exactly as you said and the Gate did not move an inch but the motor did react by making a slight click sound as I connected the wires to the battery terminal, I have tried to put the Gate on manual to atleast come In and out but the Gate is not budging when I push it. The battery is 3/4 bars.
DeleteI have a suspicion that your battery has a dead cell. The diagnostic screen may show that it has some charge remaining - or is even at full charge - but once load is applied you might find that it actually drops to 0V. You are definitely going to need a new battery. If you'd like to mail me your cellphone number, I can get a technician to give you a call and guide you. My email address is Charl.Mijnhardt@CenturionSystems.co.za.
DeleteHi
ReplyDeleteCan someone please advise me on how to perminently disable the IR beams fitted on my d5 evo? I basically have IR beams installed but would like to inactivate them.
Hi Mohammed
DeleteBasically, there are two ways to achieve this. In both scenarios, you need to first disconnect the beams from the electronic controller.
1. Perform a reset back to Factory Defaults. This is done via the General Settings menu on your controller and electronically bypasses the IRB circuit.
2. You can bypass the circuit by connecting a short length of wire between Safety Close and COM.
Either of these methods will disable the IR beams.
This comment has been removed by the author.
DeleteHi, we have a d5 motor and yesterday someone fiddled with it and now we can't open the gate with our remotes. If we press the test button the gate opens and closes but the remotes work. We have tried programming the remote but it doesn't seem to work. Please tell me someone can help us fix it.
ReplyDeleteHi there. Gosh, that does sound frustrating. I'm very sorry to hear that. We should be able to sort it out easily, though. Unfortunately, there are many variables (type of remote/receiver, etc.), so it might be best if I get a technician to phone you and run through the procedure with you, rather than me trying to explain via the comment section. Would you mind sending me your number? You can email me at Charl.Mijnhardt@CenturionSystems.co.za.
ReplyDeletePlease assist are there any changes to be made on the settings when adding the infrared beams
ReplyDeleteHi Bongani
DeleteMy apologies for the late reply. No, you needn't configure any settings to fit infrared safety beams. They should be plug 'n play :-)
D5 Evo motor
ReplyDeleteHi
ReplyDeleteI have four Centurion Xtrac garage motors. However, recently one of the garages keep on opening on its own, without anyone pressing the remote. Could you please let me know what could be the reason for this or how I can identify the problem.
Thanks
Hi Moosa. Thanks very much for your query. That is very bizarre indeed, but as a point of departure I would recommend deleting all remotes on that particular operator, and then re-learning them. Do you have access to an installation manual by any chance? If not, you can download one here: http://www.centsys.co.za/upload/product_link_files/XTrac_inst_manual_temp.pdf.
DeleteHi
ReplyDeleteOur motor gate fitted with a centurion motor was damaged by a LDV whilst in the opening mode and ever since does not seem to work in this mode but does in the close mode. Could you advise what might be the problem. Thanks Clive
Hello Clive. Thank you very much for your query. I suspect that it might be necessary to re-learn your gate's end-of-travel limits as it was probably thrown out of whack by the collision. If that does not do the trick, we can look at other possibilities such as a damaged motor circuit. May I ask what gate motor model you have?
DeleteHi Guys,
ReplyDeleteNeed some advise to get my Centurion Gate going again.
I have a Centurion D5, the older model with the CP80 PC board.
Problem was that the gate would only activate on a second push button. As the unit was 6 years old and fault free, I replaced the battery, Charger & CP80 board.
Now after wiring the unit exactly as it was wired, it no longer opens or even activates the relays.
The unit has power, the motor does engage when powered directly, but the green LCK with a red Status LED & a red TRG LED remains active.
I have performed a factory reset, but this also fails.
As a last resort I reinstalled the old CP80, but the conditions remain exactly the same.
Any help would be appreciated.
Thank You
Johann
Hi Johann. Thank you very much for your query. It would appear that a permanent or latched trigger is the culprit in this case. The TRG LED should only illuminate momentarily when a remote button or other triggering device is pressed, and immediately extinguish. There appears to be a short-circuit on your trigger. Let's start by disconnecting all the wires connected to the TRG terminal (you'll notice that the TRG LED extinguishes at this point). Next, reconnect the wires one by one until the LED comes back on. This will help us determine what device is giving the permanent trigger and find a suitable solution. Please let me know what you find.
DeleteI have the same problem with the D5/CP80. On mine the IRB, TRG and LCK LEDS are constantly on. IRB and LCK clear if i remove them from COM. TRG only clears if i remove the RX connection.
DeleteAlso if i connect the motor directly to the Battery ports it is as if the gate is too heavy so it just jerks and stops. The relays only come in the instant I put the Rx connection and never again after that. The test button wont trigger anything. No response to the remote control.
Ignatius.
Hi Ignatius. Thanks for your query. The TRG light should not be on permanently, and should only come if a trigger signal (remote button, keypad code, card reader tag, etc.) is applied. Please ensure that the connection from your remote controller receiver is normally-open (N/O), and not normally-closed (N/C). Your external receiver may also be faulty. If you like, you can send your contact details to charl.mijnhardt@centurionsystems.co.za, and I'll get a technician to contact you.
DeleteHi
ReplyDeleteI have a Xtrac garage motor which recently stopped working on closing. When it is fully open and i press the remote to close the door, the head unit just clicks and the motor does not roll back to close the door, i always have to close it manually.
Please advise.
Sam
Hi Sam. Thanks very much for your query. This is most likely caused by a faulty motor controller (the smaller PC board located inside the drive unit that controls motor movement and direction). Let's start with a simple test: with the garage door in the fully open position, disengage the motor, move the door off the open limit manually, then re-engage the motor and press your remote button. Does the motor now drive the door?
DeleteHi we have a D5 with CP80 CONTROLLER. The motor runs fine but as soon as the anti theft bracket is installed the motor runs through end stops and slams into the post. Could you assist
ReplyDeleteHi Louis. Thanks for your query. I have a suspicion that what is happening is that, when you fit the theft-resistant cage, the metal interferes with the DOSS (your gate motor's encoding system). There are two things that you can do to remedy this, both to do with your gate-mounted origin magnet. Firstly, ensure that the magnet is as close as possible to the blue (or possibly black) sensor when the magnet and sensor are directly opposite each other. Secondly, it is very important to ensure that they are on the same level. In other words, the sensor must not be mounted higher than the sensor, and vise versa.
DeleteHi
ReplyDeleteI have D5 gate motor which opens and closes on its own at odd times of the day please could you assist me with troubleshooting the problem?
Hello Jared. It seems that you have an intermittent trigger input, which may be caused by a short-circuit on one of the devices connected to this input. This could be a receiver, keypad, intercom, etc. I would recommend giving our technical support helpline a call on 0861 003 123, as they will be able to assist you in troubleshooting the problem.
DeleteHi, I have a problem that my gate sometimes will not close, all it does is move about 10 CM and stop. holding the remote button in a few times will close the gate, but it closes very slowly.
ReplyDeleteHi Robert. Thanks for your query. It sounds like your problem is a faulty encoder system, but might be something as innocuous as a battery. Your best bet is to get an installer to come check it out. However, our technical support team will also be able to assist you. You can contact them on 0861 003 123.
DeleteGood day
ReplyDeleteI still have the older D5 motor. I have the following problem.
Condition: The gate is in such a position that the magnets are away from the sensor.
- When I push the test button, one relay clicks in and falls out immediately. The status light then flashes 5 times.
- When I pull the motor fuse and then push the test button, one relay click in, stays in for about 2 seconds and then falls out. The status light stays on while the relay is in.
- In "idling" condition, the status light flashes twice every few seconds.
- The battery is good and the motor runs when connected directly to the battery.
Your help will be appreciated.
Johan
Hi Johan. Thank you for your query. From what you have described, it really sounds like your battery is at the root of your gate motor woes, and the fact that the Status LED flashes is an indication that no mains voltage is being read. However, the problem might also be related to a faulty charger or PCB. Your best bet is to take the battery, controller (PCB) and charger to your nearest CENTURION branch so that all three these components can be thoroughly tested. You can find a list of our branches and their respective addresses here http://www.centsys.co.za/contact-us/contact-details
DeleteThanks for the help! It must be the PCB then....
DeleteHi, I have a D5 motor. I have had problems getting the motor to work properly. I have tried the automatic setup routine, but the gate just does a short back and forth and then stops. What could the problem be?
ReplyDeleteDear Paul. My sincerest apologies for only getting back to you now. From what you've described, it sounds like the problem lies with your gate motor's DOSS, or Digital Origin Seeking System. This is the intelligence that enables your gate motor to determine the gate's position in space. Let's start by checking that no oil has found its way into the DOSS chamber. To do this, unscrew the manual release thumbwheel completely, and for signs of oil on the tip. It should be completely dry. Please let me know what you find, so that we may proceed with further diagnostic exercises.
DeleteHi, I have a D5 motor which continuously beeps when opening or closing and the status light flashes with the beep. This stops when the gate is closed or open and the status light remains steady on with no flashing. What could the problem be?
ReplyDeleteHi Stephen. My suspicion is that your gate motor sensor is not picking up the gate-mounted origin magnet, which tells the system the gate's position in space. Try to move the magnet a bit closer to the sensor, and see whether that solves the problem. You are also most welcome to contact our technical support call centre on +27 11 699 2400.
ReplyDeleteHi
ReplyDeleteI have a D10 motor and when I press the remote control, the motor make a restart and in the screen appear "reset all power"
Can you help me?
Hi there. This fault is most commonly caused by one or both batteries being damaged or below the threshold voltage. Replacing your batteries should solve the problem. You may also contact our technical support call centre for assistance on +27 699 2481.
DeleteI have a Xtrac which works fine, but the courtesy light hardly flash when opening/closing. When the door is fully open/closed, the light will flash red twice, and the unit will beep. It will continue for I think about 90 seconds. I have replaced the batteries and PSU unit. The door moves freely when I have it on manual. Is there something else I can try?
ReplyDeleteI have a D5 evo which has holiday lockout enabled on my remote. Unfortunately, I am not at home and need to reset it for my son. Is there any easy way to add his remote to the system or reset to remove the holiday lockout?
ReplyDeleteHi there. You will need to bridge out the Holiday Lockout circuit so that the circuit is complete again or, alternatively, simply default the motor. Instructions for doing so are in the instruction manual but, should you need some help with this, please free to give our technical support team a call on 0861 003 123.
DeleteHi I have a D2turbo low voltage. How do I change the default direction of the motor. It treats closed as open and vice versa. I have tried reversing the wires from the power supply
ReplyDeleteJust to add more detail. When I follow the instruction from the you tube video, my motor spins the opposite way
ReplyDeleteHi there Mark. My sincerest apologies for the delayed response. With many of our motors, the way to get the motor to travel the opposite way is to swap the motor wires. However, with the D2 Turbo, we have simplified this and all that is necessary for the gate to travel in the right direction, is to ensure that the gate is FULL CLOSED when performing the limit setup procedure. It's as easy as that. If you need help with this, I'd be happy to get a technician to give you a buzz and guide you through the steps. My email address is charl.mijnhardt@centurionsystems.co.za, if you'd like to send me your contact details. Also advise on what time would be best for a techie to give you a call.
ReplyDeleteHi, I read in the documentation that one can upgrade the battery on D10 motor to 35 Ah, does one have to get a new power supply or will the built in one work?
ReplyDeleteHi Chris. The native 2A power supply will be sufficient, as long as the batteries aren't allowed to run down completely. So no need to acquire a new power supply. PS We have almost identical surnames, except mine is spelled Mijnhardt :-).
DeleteHi I installed new inferred photon safety beam on D5 evo motor, followed instructions as in Manuel but when gate is closed and you wont it to open i receive an error ir beam active, so i tried a new reciever same result,motor is new, could you please help
ReplyDeleteHi Freddie. Thank you for your query. There are basically three things that you can do to rectify this particular problem:
Delete1. Go into the IR Beams menu (Menu 6) and ensure that IR Beam Test is set to OFF.
2. Go into the General Settings Menu (Menu 10, if memory serves) and perform a reset to factory defaults.
3. Under the same menu, ensure that the Operating Standard is set to ZA (if, indeed, you are in South Africa).
If you are still experiencing issues, please give our technical support team a call on 0861 003 123.
That means your gate motor activate ir beams on open check your setup
ReplyDeleteThat means your gate motor activate ir beams on open check your setup
ReplyDeleteHi there! I've got a D5 unit fitted. When trying to set the limits the error - no origin found - appears. Ens and start stops are fitted and the gate magnet has worked fine up until now. One also hears the click when the magnet passes the motor. Any ideas? Thanks Gert
ReplyDeleteHi Gert. Thanks for your query. The problem definitely does seem to be related to your origin magnet. To check whether the sensor is picking up the magnet, disengage your gate motor and move the gate by hand so that the magnet passes the sensor. Now, check whether the screen displays "ORG on Left/Right" as the magnet passes. If it does not, it may simply be necessary to move the magnet a little closer to the sensor. If that doesn't work either, you may need to replace the sensor. I hope this helps!
DeleteGreat job with helping so many people with their gate problems - awesome stuff!
ReplyDeleteWe have a D3 or D5 which has stopped working after being away for a couple of weeks. The electrics and battery seem ok - a click is heard and the TRG light goes green briefly when using the remote but the motor doesn't start. I attempted a power off/on and the motor did make a sound along with the few beeps so it seems to be almost operational but the same problem persists.
Any ideas or things to try before I call out a technician?
Much appreciated,
Graeme
Dear Graeme. Thank you so much for the kind words, and my sincerest apologies for the late response. My suspicion is that your motor fuse has blown. This is a 16A fuse that lies horizontally across the PC board, next to the two big relays. You can obtain these fuses from any hardware store (be sure to ask for 16A, though!), or from your nearest Centurion branch. If replacing the fuse doesn't work, you may want to look at replacing the battery.
ReplyDeleteHello , I have the centurion d5 sliding gate motor , the problem I encountered was the gate opens and refuses to close I checked my infrared beams and everything seems to be working right , I adjusted collision settings to max still no difference gate does the same thing opening but not closing, I factory reset the pc board and reset gate limits gate limits set perfectly opens and closes until the calibration is complete . But when I try to open the gate I get the same result opens but refuses to close , so I figured the pc board is faulty so I bought a new one same problem is recurring, I am really confused and would appreciate if anyone had an idea of what the problem could be.
ReplyDeleteRegards
Waseem
Hi Waseem. Thank you so much for your query.Please could you have a look on the PC board and let me know which LEDs are on, which ones are flashing, and what LED comes on when you press the remote button? Alternatively, please give our technical support team a call on 0861 003 123.
DeleteThanks I will check up and let you know.
DeleteHi,
ReplyDeleteI have a D5 motor. My problem is that when I open the gate, it opens till ped opening than stops. When closing it closes till almost the end than automatically comes back to ped and stops. Status lights flashes 4 times. Checked wheels etc, all seems in order. I disconnected everything and reset the limits etc. Works 100% for 2 to 3 times than same problem starts again. Could you please assist?
Regards.
Mohamed
Hi Mohamed. Thanks for your query. Four flashes typically indicates an obstruction of some sort, so you were quite correct in checking the wheels. Other things you may want to check are: the mesh between the pinion and the rack, the condition of the rail, the condition of the guide-rollers, that there are no messy joints in the rack, as well as the collision sensitivity of the motor. If you have safety equipment such as infrared beams fitted, you may set the sensitivity to minimum (i.e. the force to maximum). For assistance, please call our technical support line on 0861 003 123.
DeleteSo I did all the above and the problem still persists.
DeleteAs a test, I disengaged the motor and reset everything. Whilst disengaged, I noticed that if I press the button to open, the motor turns for a short while, then status light flashes 4 times (with motor disengaged). Is this normal?
Hi there. Yes, this is absolutely normal. The controller registers the motor's disengaged state as a collision, and thus flags the error. At this stage, I would suggest getting an accredited installer to come have a look. In what area do you reside?
DeleteHi, I am in the Lenasia area (South of Johannesburg), however I would prefer to fix my motor myself. Had a problem about 6 months ago, had it fixed, and I thought the motor to at least give me another 2 years service.
DeletePlease advise where can I purchase a DOSS and also a good-new-battery (not the china malls equivalent :)).
Hi Mohamed. Your best bet would be to obtain these parts from a Centurion branch. I suspect our head office in North Riding would be closest to where you live, unless Jet Park is closer for you? The details of all our branches can be found here: http://www.centsys.co.za/contact-us/contact-details
DeleteHi, thanks for all your assistance, but I think I found the problem. The wheel is catching the side of the pinion.
DeleteIn this case do I replace the rack?
Well-spotted! That most definitely sounds like the cause of the problem. The gearbox has slots at the bottom; you can loosen the nuts holding the gearbox in place, and then slide the operator along these slots until the wheel no longer catches the pinion. Just remember to retighten the nuts! If this doesn't work, you may want to look into replacing the rack.
DeleteHi, I've managed to fix my gate. Thanks for all the help. I do think I need to replace the battery.
DeletePlease advise what is the best battery to buy.
Hi Mohamed. It is an absolute pleasure. I recommend purchasing a battery from a reliable security outlet such as Centurion Systems, Regal, Stafix or Yale. It needs to a 12V, 7Ah battery lead-acid battery.
DeleteWill a 12v, 8Ah, lead CRYSTAL battery work?
DeleteHi Mohamed. Yes, it will. However, it might be slightly too big for the enclosure, so just check on that first. I don't foresee any issues.
DeleteHi, I purchased a D3 controller but got a D5evo instead (what the...) ! Being far from town, what do I do?
ReplyDeleteRegards
Kabobbas
Hi there. I am very sorry to hear about your frustration. Where did you buy the controller from, and where are you based?
DeleteWon't it work though?
DeleteHi Adriaan. Regrettably not, as the electrical motor and encoder system are significantly different. I'm really sorry about this. My hope is to get a field technician to take the correct controller to you.
DeleteAag don't worry! I'll get the other one when I do go to town again!
DeleteThanx a lot!
Thank you so much for your understanding. I really am sorry for your inconvenience. Please don't hesitate if there is anything at all we can do to assist.
DeleteHi
ReplyDeleteI have a centurion XTrac garage door that reopens as soon as it closes ?
what could be causing this
Thanks
Hi Paul. There are two (main) things that can cause this:
Delete1. The closing sensitivity is set too high. This can be adjusted using the sensitivity potentiometers on the control unit.
2. The closing limit prong has worked loose and has moved. The limit prong can be fastened using a Philips screwdriver.
For further assistance, kindly contact our technical support team on 0861 003 123.
How do I set the gate to open when there is a power failure?
ReplyDeleteHow do I set the gate to open when there is a power failure?
ReplyDeleteHi Nolan. Thanks for your query. Your gate motor should be capable of running at least a couple of cycles using its native battery backup (assuming, of course, that you have a Centurion gate motor). But, in the event that the battery has been depleted (for example during a very long power outage), the motor's gearbox can be disengaged by turning the manual release thumbwheel in a clockwise direction.
DeleteHi need help have just had a new gate motor d5 installed close ok then some times it just opens by itself can you help pleas
ReplyDeleteHi Gerald. Thanks for your query. I think it would be best if I got a technician to contact you and run through some diagnostic exercises with you. Please can you advise on a contact number? You can mail it to me directly at charl.mijnhardt@centurionsystems.co.za.
DeleteHi, I bought a new remote and reciever for our main gate at work. If you press the remote there is a 1-2 sec delay before the gate opens. Is there somewhere a setting that one can change, it use to be instant. Tx
ReplyDeleteHi there. What model is your gate motor? It would appear that your pre-delay has been inadvertently set.
DeleteHi, thank you for the reply, it is a A10 motor. Regards
ReplyDeleteSarel
Hi Sarel. You need to disable pre-flashing time. Please provide me with your email address, and I will send you instructions to do so.
DeleteThank you, sarelp@steiner.co.za
DeleteHi,
ReplyDeleteMy d5 motor does not close till the end. Leaves a 2cm gap.
What could be the problem.
Tried resetting but still no luck.
Hi Mohamed. You simply need to enable Positive Close Mode :-). This will drive the gate right into the endstop. Does your gate motor have an LCD screen?
DeleteNo, I have the cp80 board.
ReplyDeleteGreat! Please provide me with your email address, and I shall send you the instructions for enabling Positive Close Mode.
Deletekaroliami2@gmail.com
ReplyDeleteSince the power supply and batteries were replaced the door functioning of my Xtrac is not the same as what it been.
ReplyDelete1. starting from close the door open and stays open.
2. press to close the relay click but the motor does not move the door close
3. Tried forced learning with no success
I notice their is links which can be moved on the pc board.
Please assist on steps to take to reset memory to factory default settings.
Andre
Dear Andre. Thank you for your query and my sincerest apology for the late response.
DeleteTo reset your XTrac to factory defaults, please follow the steps below:
1. Remove all power from the controller (battery and mains).
2. Set all dipswitches to the ON position.
3. Hold in the LEARN and RUN buttons.
4. Reapply power and keep holding the buttons until you hear a "beep".
5. Release the buttons and set dipswitches 2 to 5 back to the OFF position.
You operator has now been restored to factory defaults. Please notes that this procedure will also delete all your remote buttons.
Hi i have a D5 EVO and having some problems with it. Keeps beeping and the controller keeps going on and off. Can't operate the door. Chk battery which seems to be good. Power supply ok. Can u please advise wat to do nxt. Thanks
ReplyDeleteHi there. Many thanks for your query. The fact that your controller is resetting does seem to indicate a flat battery. Even though you tested it as okay, it may very well be that it has a dead cell and is dropping down to 0V under load. Your best course of action would be to bring both the battery and the charger in to your nearest Centurion branch, a list of which can be found at the following link: http://www.centsys.co.za/contact-us/contact-details
DeleteHi there thx for ur response. I even replaced the battery with a new 1 but it is still doing the same. Do u think that the controller may be faulty? Or is the charger faulty?
DeleteI bought this motor last december in johanesburg while i was on trip there. I live in Mauritius.
DeleteHi Kailash. It may very well be either or both of the items that you mentioned, and I would recommend having them bench-tested along with the battery. As luck would have it, we do have an agent in Mauritius, and it might be best to get in touch with them directly for some quick support. Our Mauritian distributor is called Seculogix, and they can be reached on 2 306 981 010, or by sending an email to sales@seculogixltd.com.
DeleteThx a lot for your kind support. But unfortunately your agent here is a bit slack. Mailed them since a few days but up to now no reply at all. That's why i turned towards you. Here they are not as professional as you are.
ReplyDeleteHi Kailash. I'm really sorry that you've had no luck. We have rather a good relationship with them, and I'll ask our Exports guys to follow up for you and ensure that they get back to you as soon as possible. Many thanks.
ReplyDeleteGood morning. Thx 4 ur kind support. I'll try to contact them again by latest tomorrow & i'll definitely let u know the outcome. May i know who is that person who has been so caring & very helpful till now??
ReplyDeleteDear Kailash. Thank you so much for the kind words. It has been such a pleasure assisting you. I've already sent an email to our Exports department asking them to help us get a response from the agent. My name is Charl Mijnhardt, and I am the company's communications coordinator. If you do wish to compliment my services, you may send an email to pat.dickens@centurionsystems.co.za, although you are under absolutely no obligation to do so! Your satisfaction is my reward. Please do let me know if you get a response from Seculogix. I'll do my best to follow up from this side.
Delete1 more question does the D5 evo that i sell in SA & the 1 that u export to Mauritius have identical specifications?
ReplyDeleteYes indeed, sir :-). We do, however, also sell a low-voltage model for sites where there is no mains power at the gate.
DeleteSeculogix did reply to my mails. They told me to bring the complete motor for test. After which they would advise what to do. Thx a lot for your kind support.
DeleteThat's great news! I'm really glad they replied. If it's not too much trouble, please can you let me know what the outcome is? I'd be interested to know.
DeleteOf course i'll definitely let u know. It's the least that i should do after all that i have ddone for me.
DeleteDear Mr. Charl how r u doing? Seculogix technicians troubleshoot my motor & the controller was found to be faulty. Need to replace that but here in Mauritius your distributor Seculogix are practising a very high rate on the retails of your product. Example they are selling the controller for not less than R3400 (three thousand & four hundred rand)!!!!
DeleteHi Kailash. Thanks for getting in touch again. If you like, I can chat to the Exports guys about buying the controller directly from us, but I worry that with shipping, duties and taxes, you'll end up paying a lot more! It's worth asking, though.
DeleteDear Kailash. An Export consultant will be in touch with you.
DeleteYa why not. There's no harm in trying!
ReplyDeletePlease help. I have had an anti theft bracket custom made in sheet metal and since I have installed it my gate is not working properly. It's slamming into the cog on opening. What can I do as I need this anti theft bracket on? Many thanks Sandy
ReplyDeleteHi Sandy. Thanks for the comment! What is most likely to be happening is that the custom bracket is interfering with the gate motor's sensor, causing it to lose orientation. What I would suggest is to have someone cut a hole in the bracket where the sensor is (it's right in the corner of the motor gearbox and is usually marked with a green dot). Alternatively, you can mount the sensor outside the box (we do have special extended cable harnesses available). However, please note that rain and sunlight might damage the sensor if you choose to take this route.
DeleteHi I have a D5 EVO and have some difficulty in setting the gate to open automatically after beams are broken. As soon as I walk pass the beams while the gate is closing, I want the gate to stop and then open automatically. I've used this motor at a previous location before, where it did open on broken beam, but have been unable to get the settings just right since I moved it. Can anyone please help?
ReplyDeleteHi Tanya. Thanks for your query. What is currently happening when you interrupt the infrared beam? Does the gate simply stop?
DeleteYes.
DeleteHi there. I suspect that the wiring is incorrect. Please check that the beams are wired to Safety Close (on the gate motor controller) only, and not to both Safety Open and Safety Close. If you need more assistance, please send your contact number to charl.mijnhardt@centurionsystems.co.za, and I'll get one of our friendly technicians to give you a call :-)
DeleteIf I connect only on safety close, motor says beams active and doesn't open or close.
DeleteIf I connect only on safety close, motor says beams active and doesn't open or close.
DeleteHi Tanya. Please connect a short piece of wire between Safety Open and any one of the Com terminals you see on your PC board. That should resolve the problem you are experiencing.
Deleteam Farai and have a D5.it was not working for a while.i did put power and put a new battery.i pressed the test button and it opened once and stopped.what could be the prioblem.faraimudla@gmail .com
ReplyDeleteGood day Farai. This could be due to any number of reasons. You may simply have to reset the end-of-travel limits, or move the gate by hand so that the magnet passes the sensor. It could also be a faulty PC board. Kindly give our technical support call centre a ring on +27 11 699 2481 so that our technicians can guide you through the various diagnostic exercises.
DeleteThis comment has been removed by the author.
ReplyDeleteHi >please assist. I have a D5 motor. It stopped working and it had showed no signs of it going to breakdown. When the remote or intercom is pressed, the gate does not open . Even pressing the test button on circuit board does not open. When the remote is pressed the clicking of the motor can be heard.
ReplyDeletePlease assist.
Thank you
Good morning Manoj. The most common cause of the symptom you describe is a blown motor fuse, which is the 16A slow-blow fuse towards the centre of the PC board. Replacing this fuse should resolve the problem. However, please be sure to use a fuse with the same rating (16A) when replacing this component. Many thanks.
DeleteHi there. Our centurion gate beeps about 4 times when we press the open button and doesn't open anyway, please help. We have it on manual but every second day it seems to work again. We replaced the battery about 3 months ago. Christel
ReplyDeleteHi Christel. Thanks for your query. Four flashes indicate a collision, and is generally caused by a poorly running gate. The main things to check are:
Delete-That the gate runs smoothly and that there are no "sticky" spots
-That the wheels are in a good condition and are not stiff or seized
-That there is no dirt or stones on the rail
-That there are no missing teeth in the rack
If you need additional guidance, please feel free to give us a call on 0860 003 123.
Thank you :)
DeleteI set the D2 on limits but the LED is red not green what can this be when I press the black button the TRG led flashes red and it beeps for 3 times but the gate does not move.
ReplyDeleteHarry
Hi Harry. The red LED at the end of the limit setup means that setup did not complete, most likely as a result of the origin sensor not detecting the gate-mounted magnet. Please ensure that the magnet passes as closely as possible to the motor housing, just shy of touching the cover. If moving the magnet closer does not work, please feel free to contact our technical call centre on 0861 003 123 for further technical assistance.
DeleteHello, I am having a problem with my gate motor, centurion d5 evo. This morning when I tried to open it it did not open. The error message appears to be "DOSS failure". When pressing the remote the only thing that happens is the red TRG light comes on. The motor is brand new.
ReplyDeleteHi there. Thanks for your query. Please ensure that the DOSS harness is firmly plugged into the DOSS turret as well as the controller. The DOSS harness is a collection of multi-coloured wires insulated in black insulation material and terminating in flat white plastic plugs. If this harness is not securely connected, the DOSS Failure message will be displayed.
DeleteThanks for your reply. I have checked the connections and they seem to be secure, but the first connection that runs to the oil container seems to be leaking oil. What could be the cause of this?
DeleteHi there. It often happens that oil is poured into the DOSS chamber instead of the oil filler chamber, resulting in the error you described. Did you install the motor yourself, or did someone install it for you? I worry that oil was accidentally poured into the DOSS chamber.
DeleteHi
ReplyDeleteI have a D3 motor a the problem with it is that when i open it, it closes automatically after around 20 second. Could you kindly inform me of my problem
thanks
Hi
ReplyDeleteI have a D3 motor a the problem with it is that when i open it, it closes automatically after around 20 second. Could you kindly inform me of my problem
thanks
Hi Moosa. It seems that your gate motor's automatic closing feature has inadvertently been enabled. To disable the feature, please follow the steps documented at this link: http://www.centsys.co.za/upload/product_link_files/English_D3,D5_Quick_Programming_GuideCS20_0005.D.01.0001_4.pdf. Should you require any further assistance, please don't hesitate to give our friendly and competent technical support team a call on 0861 003 123.
DeleteHi
ReplyDeleteI have a D5 evo and everytime the gate reaches the end stop the lcd screen switches off and re-boots, even while the gate is opening and I hold it so the motor current picks up and it will do the same switching off and rebooting. Any ideas what the problem could be.
Thanks
Hi Steven. Thanks for your query. The most common cause for the symptom you've described, is a battery nearing the end of its functional life. When the gate reaches the end-stop, the current draw peaks and, if the battery is not in great shape, it'll reset the controller. Your best bet is to take both the battery and charger to your nearest branch or security outlet for testing.
DeleteHi
DeleteThanks for the reply, I have tested the battery and the voltage is 13.6, could it still be the battery or should I just take it with the charger to get tested.
Hi Steven. No problem at all! I'm glad I could be of assistance. What often happens is that the battery appears to be optimally charged under static conditions, i.e. when the gate is stationary, but drops right down when placed under load. I would definitely take it along to be tested.
DeleteHi there. I just bought and installed a D10 turbo gate motor, the problem is when I was programming it opens and closes 3/4 and not fully closed or open. It's a new motor. What could be the problem? My email is dickt@magalieswater.co.za
ReplyDeleteHi there. I just bought and installed a D10 turbo gate motor, the problem is when I was programming it opens and closes 3/4 and not fully closed or open. It's a new motor. What could be the problem? My email is dickt@magalieswater.co.za
ReplyDeleteHi there. Thanks for your query. Are any error messages displayed on the screen at the time of setting up the operator?
DeleteHi I have a D2 turbo, suddenly started running slowly, then failed halfway open. Having let guests out manually I have discovered the the gear was binding at one point on the rack. I cleared this but still get no response from the unit. I trid to reset limits, starting with closed gate as per user manual, but instead of doing limit routine it attempts to close already closed gate and then beeps/flashes red led while still trying to force gate. Try with Open gate and it attempts routine but still flashes red led. Set back to RUN and press select button get 3 beaps repeated a few times. Ideas? Patrick at boschpa@gmail.com
ReplyDeleteGood day and thank you for your query. Have you tried resetting the gate motor to factory defaults? To do this, remove all power (battery and mains) and hold down the test button. While holding down the button, reapply power. This will clear all settings, limits and remotes. Once you've performed this sequence, you can again try resetting the limits. Should you require any assistance in this regard, please don't hesitate to call us on 0861 003 123.
DeleteI have the D5 evo motor and currently when I do the limit setting it keeps on saying origin not found. The magnet is functioning and I set the PCM force setting to 50% but no luck.
ReplyDeleteHi Christo. When the magnet passes the motor, does the LCD panel indicate the position of the magnet relative to the sensor, i.e. "ORG on left" or "ORG on right"?
Delete